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Business & Safety Policies

Thank you for choosing Zira Massage & Bodyworks. Because we bring our professional therapeutic services directly to your location, we adhere to strict scheduling, financial, and safety boundaries to protect both our clients and our therapists. By booking an appointment, you agree to the following terms:

 

1. Booking, Payments, & Rates

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  • Deposit Requirement: All appointments are reserved online and require a valid credit card to hold the reservation, along with a $100 non-refundable deposit.

  • Final Payment: The remaining balance is due immediately upon completion of your service.

    • Cash: No additional fees.

    • Credit Cards: All major credit cards are accepted and subject to a 3.6% processing fee.

  • Taxes & Discounts: A 8.6% sales tax applies to all product purchases. Promotional discounts apply only to full-priced, individual services or products and cannot be combined with packages or other offers.

  • Expirations: All e-gift certificates and customized packages expire exactly 90 days from the date of purchase.

 

2. Cancellation & Rescheduling Policy

 

Last-minute changes heavily impact our travel schedule. Please review our tiered notice requirements carefully:

  • More than 24 Hours’ Notice: You may freely cancel or reschedule your appointment online through our booking portal.

  • Less than 24 Hours’ Notice: Online changes are automatically locked within 24 hours of your session.

    • To request a change, you must call us directly (please do not text cancellations). If we are with a client, leave a detailed voicemail with your name and requested change.

    • Cancellations within this window will result in a charge of 100% of the service fee (or the forfeiture of one prepaid package session).

    • Rescheduling within this window requires a $100 re-booking fee, due at the time of the call.

  • Same-Day Bookings (Within 24 Hours): Appointments booked on the same day as the service require payment of 100% of the service fee at the time of booking.

    • If you cancel a same-day booking with more than 3 hours’ notice, you have 48 hours to reschedule or opt for a digital gift card credit to avoid losing your payment.

  • Within 3 Hours of Service: Any cancellation made less than 3 hours before the scheduled arrival time is completely non-refundable and will automatically be charged 100% of the service fee.

 

3. Arrival, Tardiness, & No-Shows​

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  • Arrival Notification: Upon arriving at your designated location, your therapist will call and/or text the phone number on file.

  • 15-Minute Grace Period: Your therapist will wait for a maximum of 15 minutes. If there is no client response or access to the premises within 15 minutes, the appointment is officially marked as a no-show. The session will be forfeited, and 100% of the service fee will be charged to the card on file.

 

4. Professional Boundaries & Safety

 

Zero-Tolerance Policy: Zira Massage & Bodyworks strictly provides professional, non-sexual, therapeutic massage therapy. Any illicit remarks, sexual innuendos, inappropriate jokes, gestures, or suggestive behaviors will result in the immediate termination of the session. The therapist will leave the premises instantly, the full service fee will be forfeited, and local law enforcement will be notified if the therapist’s safety is compromised.

  • Workspace Environment: Clients must provide a safe, clean, and smoke-free environment for the therapist to set up their equipment. The therapist reserves the right to refuse or cancel service on-site if the location is deemed unsafe, hazardous, or unhygienic.

  • Mandatory Draping: Professional, secure sheet draping is strictly performed on all clients to protect privacy, comfort, and clinical boundaries. There are no exceptions to this policy.

 

5. Medical Scope & Intake Forms

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  • Intake Documentation: To maintain professional record-keeping and ensure client safety, all clients must completely fill out and digitally sign our intake form during the online booking process.

  • Medical Scope of Practice: Zira Massage & Bodyworks does not diagnose medical conditions, prescribe treatments, or perform spinal manipulations. If requested, we can provide professional resource information to guide you to a qualified medical professional.

  • Health Conditions: Clients must inform the therapist of any medical, cardiovascular, or skin conditions prior to the start of the service so that we can accurately implement proper health protocols or safety modifications.

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